Specialist Engineers are Only a Scan Away – ABB’s Dynamic QR Code assistance


Available on the popular SM500, RVG200 recorders, and other analytical devices, ABB’s Dynamic QR Code assistance provides instant delivery of the right information to the right people.


The QR code feature contains dynamic information on system configurations and current health status, this along with instant remote access to specialist engineers will provide you with rapid remote support to resolve any issues you may be facing.


It’s simple! Scan the unique QR code with your mobile phone or tablet and ABBs specialists will review the data and troubleshoot the problem and come up with a plan to resolve the issue, ideally over the phone. If the issue can’t be fixed remotely, a service technician with the right parts and expert knowledge can be booked and arrive prepared to get your production running again as quickly as possible.


QR Code assistance for analysers is very simple, follow these steps:

  1. Error occurs causing the analyser to display, maintenance request or error.
  2. Access the QR code page on the device display.
  3. Open the myIB app on your mobile device, scan the QR code and send data to the ABB team.
  4. ABB service specialists review the data and troubleshoot the problem.
  5. ABB provides an action plan to fix the problem. You only need a QR code reader app or to download the new ABB myIB app.

For more information on ABB products or KC Controls services contact us below and a member of our team will be in touch.

13 + 14 =

Latest News

Mark Robinson will run the London Marathon 2024

Mark Robinson will run the London Marathon 2024

Get ready to rally behind Mark Robinson as he gears up for the London Marathon in support of the incredible charity, Phab!   In case you're not familiar with Phab, they're all about inclusivity, bringing people together regardless of their abilities. With over 130...

NEW KC Controls Brochure

Exciting news! We've just released our new brochure showcasing our cutting-edge products and innovations. Inside, you'll find information on our world leading products, alongside information on the latest training on how our solutions can optimise your operations and...

What does a pressure transmitter do?

What does a pressure transmitter do?

A pressure transmitter is a mechanical device that measures the expansive force of a liquid or gaseous sample. Also known as a pressure transducer, this type of sensor is typically composed of a pressure sensitive surface area made of steel, silicon, or other...

Talk To Us Today

Speak to an expert within seconds about our extensive range of products and services.

Sign Up to our Newsletter

Make sure KC Controls can stay in touch with you and bring you all the latest News, Video Tutorials, Product Videos & Promotions plus many more.

Share This